doctor with child patient

Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Before you book an appointment

You can see a pharmacist for minor conditions or check our self-help and self-referral information.

See a pharmacist

Many conditions can be treated without the need to see your GP.

Self-care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

How to book an appointment

You will be contacted on the day your eConsult is submitted (if it is submitted before 6.30pm on a Monday to Friday) to inform you of the triage outcome and the next steps. This notification may be sent via email, SMS, or a phone call from our team to arrange an appointment.

If your eConsult is submitted after 6.30pm on a weekday or anytime during the weekend we may respond the following working day.

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.

I still need to see or talk to someone at the surgery

We have CAP calls for patients who have been coded as not able to use eConsult, who can call and book a telephone call with a GP, everyone else is directed to eConsult for a GP contact. When eConsult is allocated to a GP they will notify reception if they need us to book patient an appointment.

Find out more about our services

Types of appointments

Routine Appointments

We do not have bookable face to face routine appointments with a GP unless stated by GP after you have contacted us online via eConsult

Nurse Appointments

Appointments with the Practice Nurse are set at 15 minute intervals. The nurses can help with the following:

  • General Lifestyle Advice: Including nutrition and diet, exercise, weight management
  • Chronic Disease Reviews: Including  asthma, diabetes and hypertension reviews. A double appointment may be needed.
  • Travel Advice and Immunisations: During your appointment the Nurse will discuss your travel arrangements and inform you of any risks of infection at your travel destination. You will be given advice on how to stay safe whilst travelling and you may be given prophylactic medication/injections to protect you. Please note that there is a charge for some travel vaccinations and prescriptions. A double appointment is needed.
  • Childhood Immunisations: Children need to be immunised at 2, 3 and 4 months, one year and 3.5 years. Find more information about the childhood immunisation schedule. Please remember to bring your child’s red book for this appointment.
  • Cervical Smears: Cervical screening (more commonly known as the smear test) is a test to check the cells of the cervix. All ladies between the ages of 25 and 55 will need to have a smear test every 3 years. For the best results, please book your smear test with the Nurse 2 weeks after the first day of your menstrual cycle (1st day of bleeding). Find more information about cervical screening.
  • General Contraceptive Advice: If you need general contraception advice or a repeat of your current contraception, the nurse will discuss your current contraception and possible options available. Our Nurses cannot prescribe the contraceptive medication but will be able to request this for you after making sure that you are well and have not experienced any unwanted side effects. Please note that we do not offer IUCD or Implants and so if this is your preferred option you may be referred to a family planning clinic. More information about contraception options.
  • Sexual Health and Screening Advice: If you fear that you may have contracted a sexually transmitted disease the Nurse will conduct some tests and will give you general advice about management of your symptoms. More information about sexually transmitted diseases.

Healthcare Assistant Appointments

Health Checks

There are two types of health checks provided:

  • New Patient Health Check where a new patient has basic checks, e.g. height, weight, blood pressure and discusses any current conditions/medications.
  • NHS Health Checks are health checks for adults in England aged 40 to 74 without a preexisting condition, it checks your circulatory and vascular health and what your risk of getting a disabling vascular disease is.

A double appointment is needed

More information about NHS Health Checks

Blood Tests

If a Doctor has recommended  a blood test, you will receive a blood test request form. Please bring this with you to your appointment. Please note that if your blood test was requested from a private clinician, this is not considered an NHS Service and we may not be able to do the blood test for you.

Electrocardiogram (ECG)

For patients who have a heart condition or concerns about their heart function, an ECG may be recommended by the Doctor. More information about the ECG

Wound Care, Dressing and Stitch Removal

If you have a post operative wound, leg ulcer or large burn the nurse will be able to clean and dress the wound appropriately and give you advice on how to look after it to avoid infection. The Nurse can also remove stitches and staples after surgery.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Get Test Results

You can find out how to get your results on our test results page

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Please note a lack of transport is not considered reasonable grounds for a home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We will not do a home visit for patients that are out of area.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

1. Telephone us on 0203 148 7410.

NHS e-Referral Service

The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.

Using the service

If you're a patient, find out more about appointment booking on the NHS website.

Out of Hours

Enhanced Access

Ask at reception for enhanced access information

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online